Occasionally, web browsers store/hold onto data that can affect how the browser operates.
Below are some steps you can take to try to resolve this problem:
- If using Google Chrome, clear cache by using the instructions here.
- If using Internet Explorer, please use Google Chrome as IE doesn't support our program.
- If using a tablet or smartphone, please clear any open apps from behind the screen and/or turn the phone off and on again.
- Copy and paste username and passwords in as the fields are case sensitive - but be sure you aren't accidentally picking up a space at the front or end of your username or password.
- Ensure you haven't accidentally hit the spacebar after entering in your username or password.
- If you have left the portal page open for a period of time, the portal will have timed out despite it looking active. Please log out, clear cache, and log back in again
- If resetting your password, be sure the email address you request the password reset to be sent to matches your username
Please let us know if you continue to have issues after performing the above troubleshoots via email at supportaus@oncoreservices.com.