If you've reached out to us via supportaus@oncoreservices.com; here's when you can expect to receive a reply.
At Oncore, we do our best to ensure that your queries are answered as promptly as possible. Our customer teams aim to respond to your emails within 24 hours; or the next available business day. If an issue requires specialist escalation or knowledge, this may take longer for us to respond (while we wait for the appropriate expert).
For specialist queries on contractual amendments, payroll, invoicing, or accounting and financial matters please leave additional time for us to get back to you.