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How do I complete my shift?

Finalizing your shift, clocking-out, and adding summaries.

Once your scheduled support or care work is finished, it is essential to officially complete the shift within the Platform for Care mobile app. This ensures that your hours are captured for payroll, client billing is accurate, and the necessary progress notes are recorded for clinical and compliance purposes.

1. Finalising Shift Details

Before you clock out, you must ensure all activities performed during the shift are documented.

  1. Open Active Shift: Access your current shift via the Personal Roster on your mobile app.
  2. Add Shift Notes: Navigate to the Notes or Progress Notes section. Enter a professional and detailed summary of the support provided, noting any incidents, health observations, or achieved goals.
  3. Enter Kilometres (If Applicable): If you provided transport during the shift, enter the total Kilometres travelled in the designated field.
  4. Complete Tasks: Check off any mandatory tasks or checklists assigned to the shift to verify that all care requirements were met.

2. Clocking Out

When you are ready to depart the service location, follow these steps to end your shift:

  1. Select Action: Click the Select Action button within the shift screen.
  2. End Shift: Tap the End Shift or Clock Out option.
  3. GPS Verification: The app will verify your location via GPS to confirm the departure took place at the service site.
  4. Sign-off (If Required):
    • Client Sign-off: Some services require a client or guardian's digital signature on the device screen.
    • Staff Sign-off: You may be asked to provide a digital signature to verify the accuracy of the hours submitted.
  5. Submit: Once all fields are satisfied, click Submit. The shift status will change to "Completed" and will disappear from your active roster.

3. Post-Shift Review

After submission, the shift moves into the Timesheet section for administrative approval.

  • View Completed Shifts: You can view your history of completed work under the Timesheets tab in the app.
  • Adjustments: If you made an error (e.g., forgot to add kilometres), contact your administrator immediately, as you cannot edit a shift once it has been submitted and moved to the approval queue.

Troubleshooting Shift Completion

  • GPS Mismatch: If the app prevents you from clocking out because you have already left the location, return to the service site or contact your supervisor to manually adjust the shift.
  • App Crash: If the app closes unexpectedly, your progress notes may not have saved. Re-open the app and check the shift status before leaving the site.
  • Unpublished Shifts: You cannot complete a shift that has not been officially "Published" by the admin team.