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How do I send a direct message to a worker's mobile app?

1:1 communication via the platform.

This article provides instructions for administrators on how to send direct, one-on-one messages to employees' mobile devices using Platform for Care. Utilising the built-in communication tools ensures that staff receive important shift updates or instructions directly via their mobile app or personal email.

Sending a Message via the Employee Profile

The most direct way to contact a specific staff member is through their personal profile.

  1. Navigate to Employees in the main menu.
  2. Search for and select the specific employee you wish to contact.
  3. Click on the Communication tab within their profile.
  4. Type your message into the text box provided.
  5. Click the envelope icon to send the message.

Worker Notification: The employee will receive your message as an email, and a notification will appear in the right-hand corner of their screen when they log into their account or mobile app.

Communication via Shift Requests

You can also engage in communication when sending shift vacancies, which triggers specific mobile notifications.

  1. Locate an unallocated shift in the Roster.
  2. Click the "+" icon under Assigned Employee and select the staff members you want to notify.
  3. Click Send Request.
  4. Workers will receive a notification pop-up on their mobile app.
  5. They can then navigate to the Pending tab in their app to accept or reject the contact.

Troubleshooting & FAQs

Can I see a history of our conversations? Yes. All messages sent via the Communication tab in the Employee Profile are saved with a timestamp and the author’s name for auditing purposes.

What if the worker isn't receiving push notifications?

  • Mobile App Login: Ensure the worker is currently logged into the mobile app.
  • Email Check: Remind the worker to check their personal email, as the system also sends a copy of the message there.

Can I send a message to a client as well? Yes. You can follow the same steps by navigating to Active Clients, opening their profile, and selecting the Communication tab to send them an alert email.