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How do I update my profile?

How to maintain your personal and contact information.

Maintaining an accurate employee profile is essential for ensuring your payroll information, contact details, and compliance documents are up to date. This guide provides step-by-step instructions for employees to update their personal information within the Platform for Care portal.

Accessing Your Profile

To begin making changes, you must first navigate to your personal employee record:

  1. Select Employee from the main navigation menu.
  2. Click on your name to enter View mode.
  3. Click the orange Edit button in the top right-hand corner to enable changes.

Updating Personal and Contact Details

Within the Profile tab, you can review and update your basic identification and contact information:

  • Preferred Name: Update how you would like to be addressed within the system.
  • Contact Numbers: Ensure your Preferred Number and any Other Number are current so your manager can reach you regarding shifts.
  • Email Address: Maintain an active email address to receive activation links and system notifications.
  • Address: Your address details are linked to the system's GPS functionality for shift management.

Note: Some fields, such as your unique Employee ID, are generated by the system and cannot be edited manually.

Managing Emergency Contacts

It is vital to keep your emergency contact information current.

  1. Select the Emergency Contact tab within your profile.
  2. Click Add Emergency Contact to enter a new person, or edit an existing entry.
  3. Provide the contact's name, relationship to you, and their preferred phone number.
  4. Click Save to update your record.

Updating Payroll and Banking Information

If your banking or superannuation details change, you must update them in the Timesheet/Payroll tab.

  1. Expand the Payroll section to view current details.
  2. Update your Bank Account Details, including the Bank name, BSB, and Account Number.
  3. Review your Superannuation Fund information, ensuring the USI and Member Number are correct.
  4. Click the Update button to save your changes.

Finalising Changes

After you have completed updates across any of the tabs:

  • Scroll to the bottom of the page and click Save or Update to ensure all new information is recorded in the system.
  • If you have a Payroll API enabled, your administrator will be notified to ensure these changes are reflected in the payroll system