Receiving Vacancy and System Alerts.

Staying informed about new work opportunities and schedule changes is key to managing your workload effectively. In Platform for Care, you can receive real-time alerts for shift vacancies, roster updates, and administrative announcements directly on your mobile device or via email.

1. Types of Alerts You Will Receive

The system automatically triggers notifications to keep you up to date without you having to check the app constantly.

• Shift Invitations (Vacancies): When a coordinator needs to fill a gap, they may send a request to qualified staff. You will receive a notification to "Accept" or "Decline" the work.
• Roster Updates: If a manager publishes a new roster or makes changes to an existing shift (such as a time or location update), you will be notified immediately.
• Leave Approvals: You will receive an alert once your formal leave request has been reviewed and either approved or declined by management.
• Document Expiry: To ensure you remain compliant, the system will ping you when mandatory documents (like your First Aid or Police Check) are approaching their expiry date.

2. Where to Find Your Alerts

Notifications are delivered through multiple channels to ensure you don't miss them.

• Mobile Push Notifications: These appear on your phone’s lock screen. Tapping the alert takes you directly to the relevant section in the app, such as a new shift offer.
• In-App Dashboard: When you open the app, look for the Notifications bell icon or the Announcements section on your dashboard for general system updates.
• Email: Official shift assignments and vacancy invitations are also sent to your registered email address as a secondary record.
• SMS (If Enabled): Some organisations use text alerts for urgent shift vacancies where you can reply 'Y' to accept or 'N' to reject.

3. Managing Your Vacancies

To see all current work opportunities, navigate to the Vacancies or Shift Invitations tab in the app.

1. Open the Vacancy: Review the shift details (date, time, and service location).
2. Take Action: Select Accept to add the shift to your roster or Decline if you are unavailable.
3. First-In, First-Served: Remember that most vacancies are offered to multiple staff; the first person to accept through the app secures the shift.

Troubleshooting Alert Issues

If you are not receiving alerts, please check the following:

• App Permissions: Ensure "Allow Notifications" is enabled for Platform for Care in your phone's system settings.
• Availability: You will not receive vacancy alerts for times you have already marked as "Unavailable" in your profile.
• Sync Status: Ensure your app is updated to the latest version to maintain a stable connection with the system's notification server.
• Spam Folder: Check your email spam or junk folder for official system communications.