How best to set up your JobAdder integration with Oncore, and FAQ's once you've gone live.
How do I get my JobAdder set up to be able to submit a new contractor to you?
If you are the Director of your business, please give us a call on 1300 654 484 or email supportaus@oncoreservices.com and let us know you would like to integrate JobAdder with our system. We will update your account on our end, and provide you instructions on how to integrate.
How do I get some/all of my consultants set up to be able to submit a new contractor to you?
Simply give us a call on 1300 654 484 or email supportaus@oncoreservices.com, provide us with the consultant/s names, email addresses and mobile phone numbers and we’ll set them up in the system to have online portal access, we’ll let them know when it’s done and provide instructions on how to integrate.
Is it easy to integrate?
Yes, it is very easy to integrate, once we have you set up with login credentials to the online portal. Please watch this quick video on how to integrate.
I have just tried to integrate using the instructions in the video, what do I do next?
Once you have integrated using the instructions on the video, you can simply log into JobAdder, make your placement, click on Actions, click on Oncore, click on Submit to Oncore and your placement will drop into our workflow. Please watch this quick video on how to submit a candidate to Oncore.
I have just tried to submit my first contractor through, but I can’t find the Submit to Oncore button?
It can take up to 20 mins for the integration to become live and active. Please log out and try again in 20 mins.
How do I set up Industry Codes?
To set up Industry Codes, please log into JobAdder, go to the Account option, select Admin, selection Placement and select Industry Code.
Enter any of the following Industries that you will be placing in:
Accounting, Banking and Financial Services, Business Support/Admin, Contact Centre, Education, Human Resources, Information Technology, Marketing/Communications, Sales, WC - Construction/Property/Engineering, WC - Industrial, WC - Mining & Resources, WC - Oil and Gas, Other.
Once these have been entered, you will no longer need to enter them again. They are are one off entry.
How do I set up Payment Types?
To set up Payment Types, please log into JobAdder, go to the Account option, select Admin, selection Placement and select Payment Types.
Enter the following options and click save:
PAYG
Pty Ltd - Insurance Required Paid by Agency
Pty Ltd - Insurance Required Paid by Contractor
Pty Ltd - Self Insured
Once these have been entered, you will no longer need to enter them again. They are are one off entry.
How do I know if a placement has gone through to Oncore successfully?
Once you have sent the candidate to Oncore, you will note the status as Submitted in the Oncore Result Column. It will move to In Progress once it has landed in our workflow. If any of Oncore’s required fields are missing, the status will move to Rejected.
How do I add the Oncore Result column to my Placements Screen?
You can do this by clicking on the arrow of the last column in this screen. Select Show and scroll down until you see Oncore Result. Click on Oncore Result and this will be added as a column option in your All Placements screen.
How do I make the status change to Submitted from Rejected?
In the All Placements screen, click on the placement that has been rejected. In the notes section of this screen, you will see a note from our system, advising you the items that need to be completed. Please edit the placemement / contractor / end client details and resubmit to Oncore. Once there are no further missing items, the status column will move to the Submitted stage until it moves to the In Progress stage when it lands in Oncore’s workflow.
What are the Oncore Required Fields?
They are really no different to what you were submitting via the online form or via the excel margin calculator. We require the contractor address, phone number, the contract start and end date, the contractor rate and invoice rate, the industry code, the fully signed contractor agreement and end client agreement, the billing contact, the approver, the correct entity of the end client and the end client online form to be submitted.
Why do I still need to submit the End Client Online Form?
There are some unavailable fields within JobAdder that are a necessity to Oncore. These fields are the ABN of the end client, the invoicing cycle, their payment terms. You can submit the End Client Online Form here.
Do I need to submit a new End Client Online Form each time they engage a new contractor?
No, you only need to submit this form once for your end client. It is usually done when the very first contractor has been engaged through them. For each contractor thereafter, you won’t need to complete this form.
JobAdder only allows for 1 contractor rate and 1 invoice rate, how do I add more rates like Overtime?
In the Placement Screen, the Placement Type has an option to change it from Contract to Temporary. Please select Temporary. Once you done this, you will notice an additional tab appear called “Add Rates”. This is where you add any additional contractor and invoice rates.
I can’t see where I can add an Overtime Name?
To set up Additional Pay Rates, please log into JobAdder, go to the Account option, select Admin, selection Payroll & Billing and select Pay Items.
Enter the following options and click save:
OT 1.5
OT 2.0
PH
Where do I input the Approver and Billing Contact?
The Approver is selected from the drop down list in the Placement screen and under the cell Workplace Postcode. The Billing contact can be selected from the Billing contact drop down list in the Placement screen.
How do I know if Oncore is working on my submission?
Once your submission is showing as In Progress, it will have moved into Oncore’s workflow. One of our experienced team will review the information and come back to you via email should they have any questions on the submission. Once we have progressed the file to the registration phase, the status will change to In Progress.
How can I check the progress of the set up of my contractor?
You can view your All Placements Screen at any time to check the status of your contractor through the Oncore Result column. Once your contractor has completed all of the required registration processes and we have received any outstanding information/documents from you, we will progress the file to our configuration team for completion. The status will change from In Progress to Completed at that point. Within 24-48 hours of the status change from In Progress to Completed, your contractor and their approver will receive their login credentials to the online portal.
How do I provide you the signed Contractor Agreement, signed End Client Agreement or Registration Documents?
In the candidate section of JobAdder, you are able to upload 1 document. You can either add the signed Contractor Agreement here or you can add all the documents, including registration forms to the Documents tab within the Placement screen. Any documents uploaded will flow through to Oncore for us to check and download.
Do I still need to submit a New Contractor Request Form?
No, you no longer need to submit a new contractor request form. The integration with JobAdder has removed this need.
How do I ensure all required documents are received by Oncore:
All you need to do is ensure any documents Oncore needs to receive are in the documents section of the Placement screen.
How do I calculate my margin?
You can use the online margin calculator to calculate your margin. It can be found here
Where do I let you know what timesheet system the contractor needs to use?
There isn't an option in JobAdder itself that can let us know what timesheet system your contractor will need to use. If it's an existing end client, we will go ahead and set up your new contractor with the same type of timesheet access as others with the same end client. If it's a new contractor with a new end client, we'll use the selection you've made on the New End Client Form
I forgot to attach the contracts so they flow through to Oncore, can I upload to the placement and resubmit to Oncore?
Unfortunately, once the submission has been put through to Oncore, the integration doesn't allow for changes to be submitted to Oncore. If any changes are made to the placement or uploads after you have submitted them to Oncore, you will need to send us an email to supportaus@oncoreservices advising us of the changes.
I forgot to upload the Contractor Agreement/End Client Agreement before I Submitted to Oncore, can I upload now and resubmit?
Unfortunately, Oncore only receives uploaded documents that are there when you first submit to Oncore. Once submitted, any changes made to the JobAdder Placement/Contractor/Job/End Client, will not come through to Oncore. These changes can still be made with Oncore, simply send us an email with instructions to supportaus@oncoreservices.com