General

Master Services Agreements vs Statement of Work.
What are some tips for negotiating margins?
I need to submit an IT security questionnaire for a client or prospective client. Can Oncore help me with this?
How do I answer technical or security questions for a client tender? Can Oncore help me?
What right to work information does Oncore capture during their worker onboarding process?
Does Oncore keep visa information on file for my workers? How can I access this?
My worker has updated their visa. Do I need to give this information to Oncore?
Where do I find the most current information on visas?
What happens if my client is refusing to pay an invoice?
How do I know what my end clients invoicing cycle and payment terms are? Do you think I could negotiate with them on them?
My worker / approver is trying to reset their password on the online portal and aren't getting the reset link
What level of access is available for my consultants on the online portal?
Does Oncore perform any credit checks on my end clients?
I am finding it hard to get my clients to sign off on my TOBs/ECAs, what do you recommend to help with this?
My clients don't want to sign an invidivual end client agreement for each worker I place with them, can I use Terms of Business instead?
What are some of the salary packaged expenses our workers can claim?
How often do you process payroll?
Does my worker get paid for not working a public holiday?
Does my worker get paid for working a public holiday?
Do my workers get paid if they are sick and not working?
Does my worker have access to the EAP through Oncore? How do they make contact with them?
A worker wants to change from PAYG to Pty Ltd (or Pty Ltd to PAYG), what is needed to make this happen?
An approver is getting a notification to log in and approve a timesheet but hasn't received their login
An approver hasn't received the email notification to say they have a timesheet to approve
My worker/approver is having difficulties logging into the online portal successfully.