General

• Master Services Agreements vs Statement of Work.
• What are some tips for negotiating margins?
• I need to submit an IT security questionnaire for a client or prospective client. Can Oncore help me with this?
• How do I answer technical or security questions for a client tender? Can Oncore help me?
• What right to work information does Oncore capture during their worker onboarding process?
• Does Oncore keep visa information on file for my workers? How can I access this?
• My worker has updated their visa. Do I need to give this information to Oncore?
• Where do I find the most current information on visas?
• What happens if my client is refusing to pay an invoice?
• How do I know what my end clients invoicing cycle and payment terms are? Do you think I could negotiate with them on them?
• My worker / approver is trying to reset their password on the online portal and aren't getting the reset link
• What level of access is available for my consultants on the online portal?
• Does Oncore perform any credit checks on my end clients?
• I am finding it hard to get my clients to sign off on my TOBs/ECAs, what do you recommend to help with this?
• My clients don't want to sign an invidivual end client agreement for each worker I place with them, can I use Terms of Business instead?
• What are some of the salary packaged expenses our workers can claim?
• How often do you process payroll?
• Does my worker get paid for not working a public holiday?
• Does my worker get paid for working a public holiday?
• Do my workers get paid if they are sick and not working?
• Does my worker have access to the EAP through Oncore? How do they make contact with them?
• A worker wants to change from PAYG to Pty Ltd (or Pty Ltd to PAYG), what is needed to make this happen?
• An approver is getting a notification to log in and approve a timesheet but hasn't received their login
• An approver hasn't received the email notification to say they have a timesheet to approve
• My worker/approver is having difficulties logging into the online portal successfully.