My worker is on a fortnightly pay cycle but only got paid 1 week this cycle

Delays in timesheet submission or timesheet approval can impact the timing of the payment of approved timesheets to workers.

If a contractor is usually on a fortnightly pay cycle and have only received 1 week's pay, this will usually be as a result of the approver not approving the second timesheet in time for payroll to process. Please log into the online portal and run a submitted timesheet report if it's still showing as submitted, liaise directly with thr approver to have the outstanding timesheet approved. Also if a contractor begins their contract in the second week of a pay cycle their first payment will be for 1 week before the fall into the normal fornight schedual.