Support For Workers
WH&S
General
Onboarding
- I am a Pty Ltd contractor and don't have my own PI/PL insurance, can I use Oncore's?
- I am a NZ Citizen and don't have a visa number. How do I complete this on my registration form?
- I haven't received the link to the registration documents?
- I don't want to consent to having my details shared with other parties once provided to Oncore
- Why do you need my ID?
- How long does the Workpro module take?
- [Video] Worker onboarding process.
- I am concerned about providing all my personal details to you. Can you confirm my details are secure?
- I have completed my registration and Workpro, when will I get access to my timesheet logins?
- Can I elect to be paid via RCTI if my Pty Ltd company isn't GST registered?
- Can I give you an expired passport to confirm my RTW?
- I have an ABN, but am a registered sole trader. Can I use this ABN to engage as an independent contractor through Oncore?
Troubleshooting
Workpro
- I can't remember my username or password for Workpro?
- I can't access Workpro?
- I can't tick the box in OC01 module, how do I get past this?
- What is my token code for Workpro?
- I have tried to reset my password, but I'm not getting the link to reset it
- I complete Workpro, but it keeps looping back to the questions. Why is that?
Tax
- When will I receive my payment summary?
- How do I know that HECS/HELP Debt is being deducted?
- I have finished paying my HECS/HELP debt, how do I update my tax selections?
- Can I claim the tax-free threshold when on a visa?
- What do I choose on the "Basis of Employment" on the TFN?
- What's the percentage of tax that is being deducted?
- How to find my Income Statement
- How to update Tax File Number Declaration details and tax selections
- What does a tax-free threshold mean on a TFN?
- I have received a tax file number from the ATO, how do I get this to you?
- Why do I need to provide a residential address on my TFN?
Expenses
- What other expenses can I claim?
- What is the difference between a packaged expense and a client paid expense?
- What Car Related Expenses Can I Claim?
- What equipment lease expenses can I claim?
- Am I eligible to claim my monthly service bills for phone and internet?
- What FBT exempt items can I claim?
- What expenses can I claim if I am eligible for LAFHA (living away from home allowance)?
- Can I claim my income protection insurance premium?
- Can I make changes to a submitted expense?
- I don't use the online portal to submit my timesheets, how can I submit a Client Paid Expense for reimbursement?
- [Video] How do I submit my salary packaged expenses?
- How do I submit a CPE?
- When will I get payment for my Client Paid Expense (CPE)?
- Can I claim any of the expenses I have incurred for business travel?
- Can I claim relocation costs I have incurred?
- What home office expenses can I claim?
- How do I submit a salary packaged expense? What details are needed for an expense submission?
- How do I submit a client paid expense? What details are needed for an expense submission?
- Am I eligible to claim business expenses through Oncore?
- What education related expenses can I claim?
- What am I eligible to claim under the Tools & Equipment category?
- How do I claim a Client Paid Expense (CPE) via the Oncore Online Portal (recruitment agency worker?
Payslips
Timesheet
- What do I put on my timesheet if I only work a portion of a day and I'm on a daily rate?
- I've finished my registration process. Where can I find my timesheets to enter?
- My approver is having difficulty logging in
- How can I review historic timesheets?
- How do I resubmit a rejected timesheet via Oncore's online portal (recruitment agency worker)?
- [Video] How do I submit a timesheet via Oncore's online portal (recruitment agency worker)?
- How do I delete a timesheet/timesheet entry?
- I am submitting timesheets where 1 hour = 1 unit. What should I enter if I work less than an hour?
- Where do I send my timesheet for payment?
- I can't submit more than a certain number of hours/days on my timesheet
- I am on a fortnightly pay and only got 1 week's pay.
- I keep getting reminders for timesheets that I don't need to submit because I was on leave.
- How to submit a timesheet with multiple rates
- I signed an extension document, but can't find a timesheet on my system for last week
- I can't find the timesheet I just submitted
- How do I submit my timesheet? [Date/Billables]
- Who is my approver on my timesheet?
- How do I submit my timesheet [start/stop/break & time worked billables]
- I'm on an hourly rate, do I include my lunch break as time worked?
- I've started a new contract and don't have access to submit timesheets
- My approver is away on leave, how do I change it to an alternative approver?
- I need to change the timesheet that I just submitted.
- My approver is saying that they haven't gotten the notification to approve my timesheet
- My approver is saying they haven't got the login email from Oncore
- Can I edit a submitted timesheet?
- How do I submit no time worked for the period?
- My timesheet was approved late, when will I be paid?
- My approver is going away for 3 weeks and they want to approve my timesheet before they go away. Can I submit my timesheets early?
- Have I entered my timesheets correctly?
- I want to start my timesheet for this week, when will I get access to the timesheet for this week?
- I'm on a daily rate but have only worked a portion of a day, how do I record this in my timesheet?
- I can't find a blank timesheet to submit, but it was there yesterday
- I have signed my extension and still can't access my timesheets
Salary & Super
- Salary Sacrifice to Superannuation - FAQ's
- Can I have a second bank account set up to have money deposited into each pay?
- I have paid too much tax in my latest payment
- What time will my pay go into my bank account?
- Why hasn't my super been paid?
- I don't have my own bank account, can I use my partners or someone else's to get paid into?
- How to update Superannuation Fund details
- My super fund isn't coming up in the super selection on the registration form
- My pay cycle falls on a national public holiday, when can I expect to be receive payment?
- Why haven't I been paid?
- Can I change how often I get paid?
- My timesheet wasn't approved on time, when will I get paid?
- Superannuation - FAQ's
- I want my super to be paid monthly instead of quarterly
- Do I get paid if I am away sick?
- Do I get paid for Public Holidays?
- When will I get paid?
- Why is the amount listed on my approved timesheet different to what has been deposited into my bank account?
- What's the process if I change my bank details via the online portal?
- Can I get paid early?
Account Management
- How do I update my personal details?
- How do I update my Bank Account details
- How do I reset my Oncore password?
- I am a nurse and need a Statement of Service. How can I get one through you?
- I need a letter of engagement to show my bank that I am working through a recruiter. How do i get one of those?
- How do I change my login email address?
- Does Oncore have an app?
- How do I turn on/off Two Factor Authentication (2FA)?
- How do I change my password?
- Can I change from a PAYG to Pty Ltd structure during my contract period?