Support For Recruiters
Reports
- How to run the "Approved Timesheets" report via Oncore's agency portal.
- How to run the "Agency Drawdown" report via Oncore's agency portal.
- What report can I run to see how many days a worker has worked during a particular period?
- How to run the "Contract Register" report via Oncore's agency portal.
- I need to know information on my client's payment terms. Which report should I look at?
- What report can I run to see whether an invoice has been paid?
- What report do I run to find the current billing contact on a worker's contract?
- What report can I run to see whether my worker's timesheet has been approved?
- How to run the "Overdue Timesheets" report via Oncore's agency portal.
- What report can I use to assist with calculating commissions for my consultants?
- I can't remember the nominated timeshet approver is for a worker's contract. What report do I run?
- What report do I run to find what rate my contractor is on currently?
- I need wages information for insurance or payroll tax purposes - where can I find this?
- I've received my weekly drawdown. What report can I run to give me a breakdown of the funds received?
- Is there a way my worker can find out if their timesheet has been approved?
- [Video] Finding your "Contract Register" report.
- How to run the "Invoice Data Extract" report via Oncore's agency portal.
- My client wants to know how much they've spent last month. What report can I run to find this?
- I want to know whether a worker is engaged under a PAYG or Pty Ltd set up. What report can I run? Is there a specific selection I need to make?
- How to run the "Agency Margin" report via Oncore's agency portal.
- What are the key differences between all of the timesheet reports I have available to me?
- How to run the "Unapproved Timesheets" report via Oncore's agency portal.
- How can I check the current details of a worker's contract?
- What report can I run to see how many workers have worked or are currently working in a particular state?
- What report can I run to keep track of contract end dates?
- How to run the "Aged Debt" report via Oncore's agency portal.
Integrations
FAQs
- Frequently Asked Questions - Cashflow Management & Debt Recovery Process.
- Compliance for contracts - what's important and why?
- A worker wants to change their engagement type - what next?
- How do I change the approver on my worker's timesheet?
- Frequently Asked Questions - WH&S with Oncore.
- Frequently Asked Questions - Visas.
- Frequently Asked Questions - Payroll Tax.
- Can my worker provide 2 different bank accounts for their pay to go into?
- Frequently Asked Questions - Notice Periods.
- My worker wants their super paid monthly, is this possible?
Contractor Management
- Can my worker change their bank details during their contract? How do they do that?
- If an approver has approved a worker's timesheet late, when will they be paid?
- A worker of mine is on a daily rate but only worked half a day, how do they submit a timesheet to reflect this?
- When do Income Statements become available?
- What time does pay land in a worker's bank account?
- My worker has a novated lease they need to transfer across for this contract
- My worker is on a fortnightly pay cycle but only got paid 1 week this cycle
- I have engaged a worker who is on a visa, do I need to check that their visa allows them to work in Australia?
- A worker has submitted their timesheet but now can't see it on their online portal. Where has it gone?
- How does an approver approve a timesheet via Oncore's online portal (recruitment agency approver)?
- My worker is applying for a loan and needs to confirm their engagement, is this something you can provide?
- A worker needs to update their tax selections on their TFN, how do they do that with Oncore?
- Where can my worker find their payslips?
- How do I extend a worker's contract?
- My worker is saying that they can't enter more than a certain number of hours or days on their timesheet. Why is that? Can I let them enter more?
- My worker wants to salary sacrifice, what can they claim?
- My end client has different projects for the worker to work on and it needs to be broken down on their timesheet. Can this be done?
- How does my worker submit a CPE?
- My workers don't use the Online Portal to submit their timesheets, how do they submit a client paid expense for reimbursement?
- My worker has incurred some expenses while on contract, how do they get reimbursed for that?
- My worker is saying they can't see any timesheets available on their portal to submit. Can you tell why there are no timesheets?
- A worker is saying they think they paid too much tax in their last pay
- My end client has different projects for the worker to work on that need to be invoiced separately. Can this be done?
- How does an approver approve a client paid expense (CPE) via the online portal (recruitment agency approver)?
- How does my worker add extra funds to super?
- A worker can no longer find the active timesheet to submit. Where can they find it?
- My worker wants to submit a timesheet for the week we have just started, when will they get access to that?
- An extension for my worker was requested and they're saying that they don't have any timesheets available to enter just yet. Why is this?
- A worker has moved addresses, how do they update their details with Oncore?
- When is super paid to my worker's nominated super fund?
- A worker has changed super funds, how do they let you know what the new fund is?
- I can't locate the online margin calculator, how do I manually calculate the invoice rate
- A worker has finished paying their HECS/HELP, what do they do to update their tax details with you?
- How do my workers claim salary pacakaged expenses?
- My worker is saying they haven't been paid.
- An approver is going away for 3 weeks and wants to approve the workers timesheets before they go. Is this possible?
- My worker has said that they can't see that HECS/HELP is being deducted from their pay. Is this something that they should see on their payslip?
- My worker's timesheet was approved after the cut off of midday Monday. Will they still get paid on time?
- Has my worker submitted their timesheet correctly?
- Can I set a different pay cycle for 1 worker than what the others are being paid?
- How does an approver reject a client paid expense (CPE) via the Oncore online portal (recruitment agency approver)?
- My worker is saying the rate on the approved timesheet doesn't match their payslip, have they been paid correctly?
- My worker has submitted their timesheet incorrectly, can they make changes to it?
- How does an approver reject a timesheet via Oncore's online portal (recruitment agency approver)?
- Can a worker submit the next 3 weeks timesheets now?
- Can my worker get paid early?
Getting Started
- What you need to know and do to ensure a smooth candidate onboarding experience.
- How do I set up a new client with Oncore, and ensure that the first invoice is raised on time and with the right information?
- How do I access Oncore's Recruiter Success Hub? What content can I find in it?
- [Video] How to submit a new end client via the online forms (Smartsheet) process.
- How do I contact Oncore and who do I speak with?
- Labour Hire License requirements. Do I need one? How do I apply?
- I'm using Oncore's funding. When will I receive my Oncore bank account details?
- I'm using Oncore's funding. What bank account details do I need to provide to my clients for invoice payments?
- How do I calculate a zero margin invoice rate for a client?
- Oncore fees - what do Oncore charge and when? How do I find this information?
- How should I charge for contract placements? How do I calculate my margins?
- My client is asking for an explanation of the relationship with Oncore. Is there something I can give them?
- [Video] How to submit a new worker via the online forms (Smartsheet) process.
- Once I’ve sent a new worker through to Oncore; what’s the experience like for them?
General
- I am finding it hard to get my clients to sign off on my TOBs/ECAs, what do you recommend to help with this?
- A worker wants to change from PAYG to Pty Ltd (or Pty Ltd to PAYG), what is needed to make this happen?
- I need to submit an IT security questionnaire for a client or prospective client. Can Oncore help me with this?
- What happens if my client is refusing to pay an invoice?
- What right to work information does Oncore capture during their worker onboarding process?
- What are some of the salary packaged expenses our workers can claim?
- Does Oncore perform any credit checks on my end clients?
- My clients don't want to sign an invidivual end client agreement for each worker I place with them, can I use Terms of Business instead?
- Do my workers get paid if they are sick and not working?
- My worker/approver is having difficulties logging into the online portal successfully.
- How often do you process payroll?
- My worker has updated their visa. Do I need to give this information to Oncore?
- My worker / approver is trying to reset their password on the online portal and aren't getting the reset link
- An approver is getting a notification to log in and approve a timesheet but hasn't received their login
- Does my worker get paid for not working a public holiday?
- What level of access is available for my consultants on the online portal?
- Master Services Agreements vs Statement of Work.
- Does Oncore keep visa information on file for my workers? How can I access this?
- How do I know what my end clients invoicing cycle and payment terms are? Do you think I could negotiate with them on them?
- Does my worker get paid for working a public holiday?
- Does my worker have access to the EAP through Oncore? How do they make contact with them?
- Where do I find the most current information on visas?
- How do I answer technical or security questions for a client tender? Can Oncore help me?
- What are some tips for negotiating margins?
- An approver hasn't received the email notification to say they have a timesheet to approve
Worker Onboarding
- My worker is saying they are having issues accessing the Workpro Module.
- My worker doesn't want to consent to having their details shared with other parties once provided to Oncore
- How will I know once my worker has been onboarded?
- I sent a new worker through some time ago and they've made contact to say they don't have access to timesheets. What's going on?
- My worker has queried what they should select on the Basis of Employment question on the TFN. Full Time, Part Time or Casual
- My worker doesn't want to supply their personal details or ID via the online registration link. Can you confirm that the details are secure?
- How soon after completing the registration process will a worker receive their logins to the online portal?
- Where can my worker find their username and password for Workpro?
- How does my worker complete the OC01 module via Workpro?
- My Pty Ltd worker doesn't have Professional Indemnity (PI) or Public Liability (PL) Insurance, can they use Oncore's?
- My worker keeps getting looped back to the multiple choice questions on Module 11 of Workpro, why is that?
- My worker is saying they completed the Workpro module, but their profile shows another module still to complete
- I am engaging a new worker who has an ABN, but it looks like it's a trust, can I still engage them under a Trust?
- I am engaging a new worker who has an ABN, but it looks like they're a sole trader, can I still engage them under this ABN?
- How does Oncore manage follow ups with my workers during the onboarding process?
- One of my end clients has their own timesheet/invoicing portals. Can my worker use their online portal rather than Oncore's?
- Where can my worker find the Token Code to complete Workpro?
- I am engaging a new worker who has an ABN, but it looks like it's a partnership ABN, can I still engage them under this type of ABN?